SOLGRAIN Daily Value Rice

At  SOLGRAIN, we aim to deliver your order quickly, safely, and efficiently.

1. Processing Time

• Orders are processed within 1 business day after confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

• Standard Delivery: 3–5 business days (within India).

• Express Delivery (if available): 2–4 business days.

• Delivery times may vary based on location, courier availability, and external factors.

3. Shipping Charges

• Free shipping on orders above ₹ 1000.

• A flat fee of ₹ 70 applies to orders below this value.

• Any additional charges (remote area surcharge, etc.) will be communicated before dispatch.

4. Order Tracking

• Once shipped, you will receive a tracking ID via email/SMS to monitor your order.

5. Delivery Areas

• We currently ship across India.

• For international shipping, please contact us at contact@solgrain.in

6. Delays

• We are not liable for delays caused by courier partners, natural calamities, or unforeseen events.

• However, our team will assist you in resolving any shipping issues.

7. Damaged or Missing Items

• If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with photos for quick resolution.

8. Contact Us

For questions regarding shipping, reach us at:
📧 contact@solgrain.in
📞+91-9467345103

At SOLGRAIN, we value your trust and strive to provide you with the best quality products. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 2 days of delivery.

• To be eligible, the product must be unused, unopened, and in its original packaging.

• Opened or partially used food products cannot be returned due to hygiene and safety reasons.

2. Damaged or Wrong Product

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos/videos as proof.

• We will arrange a replacement or issue a refund after verification.

3. Refund Process

• Refunds will be processed to your original payment method within 5–7 business days after approval.

• In case of COD orders, refunds will be issued via bank transfer.

4. Return Shipping

• If the return is due to our error (wrong or defective item), we will cover return shipping costs.

• For other reasons, customers may bear the shipping charges.

5. How to Request a Return

• Contact us at contact@solgrain.in or +91-9467345103 with your order ID, issue details, and supporting images.

• Our support team will guide you through the process.